As in the case of the manufacturing industries, the service industries also rest on the twin pillars of capital and trained manpower. These are united in the servicing enterprise to fulfill an essential human need, namely, the maintenance and repair of the materials goods of society. Many of the industrial products upon which we have all come to depend are prone to periodic malfunction. Whether trivial in nature, or central to some vital human activity, these products may require occasional repair and service. An analysis of the procedures used in maintaining or servicing a large variety of industrial products has led the authors to conclude that there are sufficient common elements to suggest that a synthesis is possible in this branch of industry also.


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