ADVANTAGES

Which?, formerly the Consumers Association, said: "This is great news for consumers who have struggled to have their complaints heard under the system managed by the professions."The National Consumer Council added: "It deserves a big welcome." The Legal Services Ombudsman Zahida Manzoor said she was delighted: "This is a once in lifetime opportunity to put things right for the consumer."But the Law Society, which represents solicitors, was less enthusiastic.

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