Ability to explain strangers' behavior
We "create proactive predictions and retroactive explanations to reduce uncertainty"
Uncertainty reduced when individuals make predictions about others' behavior
attributional confidence = inverse of uncertainty
3 strategies:
Passive - reactivity search, social comparison, & disinhibition search
Active - asking others about the target and/or environment
Interactive - interrogation, self-disclosure, and deception detection
Theory Deviations Cultural similarity/dissimilarity can largely affect uncertainty reduction (original theory was intracultural)
Thibaut & Kelley (1959) - uncertainty is higher in intercultural/ethnic encounters
Gudykunst (1983) - people ask more questions when other person is more culturally dissimilar and self-disclose/predict easier when culture is more similar
The cultural aspect extends the generalizability of original theory
3 factors that affect intercultural communication (but not intracultural):


Satisfied customers are saying