ADVANTAGES

Kenneth Thomas and Ralph Kilmann developed one approach to understanding conflict-handling styles that has been used to research the style most used by each of the types. Using a model developed earlier by Robert Blake and Jane Mouton (1964) for categorizing management styles, Thomas and Kilmann identified two dimensions of behavior involved in managing conflict with another party: concern for one’s own interests and concern for the other person’s interests. They labeled these Assertiveness and Cooperativeness, respectively. Depending on the degree to which a person proportions his or her energy into each of these dimensions, one of the styles will be engaged.

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